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Shipping Policy

Vietcart is striving for an Australian Number One online store for authentic Viet food, household and cultural products. We do delivery our products to all over Australia.

Shipping Couriers

We use Sendle, CourierPlease, Australian Post and Fastway as our third party delivery service. Based on your address and chosen products in the shopping cart, our system will automatically pick the right shipping method. ue to Covid-19 measures, these services are currently experiencing a delay.


Shipping Fee

 Our system smartly fetches real time fee from these couriers based on your shipping location and total weight of your order.


Same day dispatch

All orders before 2PM will be dispatched on same day. Orders after 2PM will be dispatched on next business day. Once orders are dispatched, couriers will take care of the delivery. Depending on your location, the delivery time can vary from 1 to 5 business days.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking information.
Tracking can also be found in your selected courier for your order:

Fastway for most Melbourne/Victoria deliveries
https://www.fastway.com.au/

Sendle for most National Deliveries
https://try.sendle.com/en-au/tracking

Australia Post

https://auspost.com.au/


Return

We offer a return or refund for following conditions:
- faulty products

- over expiry date


We do not accept return or refund for change of mind. 


Please note that products may go out-of-stock at the time we pick your order, we will deliver for in-stock items and refund for out-of-stock items.